When Gloria Bohan is asked how it happened that she went from diminutive school teacher to president and CEO of Fairfax, VA-based Omega World Travel, one of the country’s largest international travel agency operations, she has only one answer: “Accidentally. You never know when you are going to trip on opportunity.” In Bohan’s case it […]
If you are in the travel business you are likely seeing more and more of your business coming not from the door, not from the phone, but from the inbox on your computer. Interaction usually takes place after the customer has done all the research necessary and is ready to book a trip. This digital […]
Ok, here’s the skinny. A woman makes a reservation through an online agency, say, Cheaptickets.com. The agency sells her and her party air transport from Madrid to Cancun. In the transaction, the customer asks all the right questions, including one with answers that explaining all baggage fees she would be encountering. Satisfied with the deal, […]
As the monster salvage cranes and industrial pumping machinery prepare to right the ravages of the recent 3,200-passenger Costa Concordia incident, the cruise industry, indeed the travel industry, is still trying to come to grips with what happened – and how. The numbers remain exposed and grim: 17 deaths, 15 passengers still missing. A captain […]
Been through airport immigration lately? Even if you are a US citizen you’re not immune from penetrating eyeballs, the fishing questions and the lengthy line treatment when coming into the country from abroad. It’s not supposed to be fun, but depending on the confluence of random factors, such as where you’ve been, what you […]
For romance travel there is nothing more seductive than a suite on the beach – but make that a Uruguay beach on a remote pampa, where celebrated wine from Chile pours, Uruguay art surrounds, heady conversations dangle and delicious foods await – and all within easy driving distance from Punte del Este and Montevideo. Family […]
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Lark Ellen Gould -- Award-Winning Journalist
Lark has been a travel journalist for more than 30 years. She shares weekly news and reviews on all facets of travel. Whether you are traveling for business or pleasure or planning a trip for someone else, Lark’s insight on cruise travel, air travel, hotels, resorts, popular activities, attractions and destinations will keep trips cost- and time-efficient, and help all the travel go that much more smoothly.