WhereDaily News: Eventus Contact Center Consulting Experts Help Transportation Firm Get Smart About Customer Engagement

DENVER, CO--(Marketwired - October 15, 2015) - In the Age of the Customer in which we all now live and work, surveys consistently show consumers prefer answering their own questions via a self-service capability instead of calling into a contact center. A large transportation company was hearing loudly and clearly from its customers that its self-service website was just not good enough to be competitive in today's market. They turned to contact center consulting experts from the Eventus Solutions Group to address this shortcoming by implementing Oracle Service Cloud knowledge management and customer portal capabilities. This global deployment now successfully supports customers, travel agents and contact center agents in the Americas, Asia and Europe.

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