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WhereDaily News: Crucial Skills: It's Not Poor Customer Service, It's Silence That Costs You
PROVO, UT--(Marketwired - November 11, 2015) - In the latest Crucial Skills Newsletter, New York Times bestselling author Joseph Grenny tells a personal study to illustrate the findings of a new study from VitalSmarts -- about poor customer service. The findings suggest far more of us ought to be embarrassed for our organizations -- because we're not speaking up when we witnesses poor customer service from our coworkers.
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