What it Takes – Omega World Travel Tales
When Gloria Bohan is asked how it happened that she went from diminutive school teacher to president and CEO of Fairfax, VA-based Omega World Travel, one of the country’s largest international travel agency operations, she has only one answer: “Accidentally. You never know when you are going to trip on opportunity.” In Bohan’s case it […]
Leveraging your Web Presence
If you are in the travel business you are likely seeing more and more of your business coming not from the door, not from the phone, but from the inbox on your computer. Interaction usually takes place after the customer has done all the research necessary and is ready to book a trip. This digital […]
Wading Through the Airline Morass
Ok, here’s the skinny. A woman makes a reservation through an online agency, say, Cheaptickets.com. The agency sells her and her party air transport from Madrid to Cancun. In the transaction, the customer asks all the right questions, including one with answers that explaining all baggage fees she would be encountering. Satisfied with the deal, […]
Costa Concordia: The Aftermath
As the monster salvage cranes and industrial pumping machinery prepare to right the ravages of the recent 3,200-passenger Costa Concordia incident, the cruise industry, indeed the travel industry, is still trying to come to grips with what happened – and how. The numbers remain exposed and grim: 17 deaths, 15 passengers still missing. A captain […]
Breezing Through International Airport Immigration
Been through airport immigration lately? Even if you are a US citizen you’re not immune from penetrating eyeballs, the fishing questions and the lengthy line treatment when coming into the country from abroad. It’s not supposed to be fun, but depending on the confluence of random factors, such as where you’ve been, what you […]
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